Degraded Services - KCLOUD
Jun 17, 08:37 UTCResolved - The issue was fixed with no impact on delivery, and the DLRs have been immediately updated.Issue noted between 01:00 PM to 02:00 PM 17th June 2022Jun 17, 08:16 UTCUpdate -...
View ArticleDegraded Services
Jul 29, 10:54 UTCResolved - This incident has been resolved.Jul 29, 09:05 UTCMonitoring - Dear customer,The issue is now resolved.We are monitoring the platform.Jul 29, 08:59 UTCIdentified - Dear...
View ArticleDegraded Services - Kaleyra
Aug 1, 07:21 UTCResolved - This incident has been resolved.Aug 1, 06:52 UTCInvestigating - Observing performance degradation issue with the application services.Components which are affected: Complete...
View ArticleWhats App Logs are not getting Captured
Aug 27, 10:54 UTCResolved - This incident has been resolved.Aug 26, 15:18 UTCIdentified - WhatsApp logs are not being captured in the web application, team had found the issue and they are working...
View ArticleObserving issues in populating the WhatsApp numbers in the UI
Sep 6, 09:57 UTCResolved - This incident has been resolved.Sep 6, 08:48 UTCIdentified - Observing issues in populating the WhatsApp numbers in the UI. The issue has been found and the team is working...
View ArticleCode Release (Migrating from Aurora MySQL to RDS MySQL)
Oct 18, 20:57 UTCResolved - This incident has been resolved.Oct 18, 20:29 UTCUpdate - We are continuing to work on a fix for this issue.Oct 18, 20:15 UTCUpdate - We are continuing to work on a fix for...
View ArticleDegraded Services - Whatsapp
Oct 19, 10:53 UTCResolved - This incident has been resolved.Oct 19, 10:31 UTCIdentified - The issue has been identified and the tech team is working to resolve the same.SMS services also have been...
View ArticleWhatsApp Service degradation.
Oct 25, 08:53 UTCResolved - Issue remains resolved now. We will update the RCA once we receive the same from the Facebook [Meta] Team.Oct 25, 07:49 UTCInvestigating - Facebook's WhatsApp services are...
View ArticleDegradation of Kio India service
Nov 3, 10:10 UTCResolved - This incident has been resolved.Nov 3, 09:41 UTCInvestigating - Observing performance degradation issue with the Kaleyra.io India application services.Components that are...
View ArticleDegraded Services - SMS API in Kio SG
Nov 10, 13:36 UTCResolved - This incident has been resolved.Nov 10, 08:48 UTCMonitoring - A fix has been implemented and we are monitoring the results.Nov 10, 07:10 UTCInvestigating - Observing...
View ArticleMinor degradation in WhatsApp Service.
Nov 11, 17:13 UTCResolved - This incident has been resolved.Nov 11, 14:05 UTCInvestigating - The team observed there is a Minor degradation in WhatsApp Service. The reply button feature is not working...
View ArticleDegraded Services - KCloud SG
Nov 16, 05:41 UTCResolved - This incident has been resolved.Nov 16, 05:13 UTCInvestigating - Dear Customer,Kaleyra system became intermittently unresponsive because of the load due to the high usage of...
View ArticleDegraded Services - Whatsapp
Nov 18, 05:07 UTCResolved - This incident has been resolved.Nov 18, 04:41 UTCIdentified - Observing performance degradation issue with the Whatsapp application services.Components that are affected:...
View ArticleCode Release (Migrating from Aurora MySQL to RDS MySQL)
Nov 30, 02:21 UTCResolved - This incident has been resolved.Nov 30, 01:57 UTCUpdate - We are continuing to investigate this issue.Nov 29, 23:26 UTCInvestigating - Dear Valued Customer,We hope you are...
View ArticleDegraded Services - SMS/WA requests SG
Dec 12, 07:30 UTCResolved - This incident has been resolved.Impact time:12:00 PM to 12:04 PM & 12:07 PM to 12:13 PMWA/SMS requests have been dropped at the mentioned time. Now the services are up...
View ArticleDegraded Services - Kaleyra.io Application Down
Apr 13, 09:02 UTCResolved - This incident has been resolved.Apr 13, 08:52 UTCMonitoring - A fix has been implemented and we are monitoring the results.Apr 13, 08:01 UTCInvestigating - Observing...
View ArticleKaleyra.io Login Page Login Issue
May 3, 17:03 UTCResolved - There is an issue at the Google end and this issue is observed on few regions (SG and IN) regarding CaptchaThe engineering team has worked on a quick fix and the application...
View ArticleWhats-App Business API having issue at the META
May 11, 17:03 UTCResolved - This incident has been resolved.May 11, 14:51 UTCInvestigating - The Cloud API service is experiencing wide disruption to outgoing message sends. An update will be provided...
View ArticlePlanned maintenance activity Database Servers
May 11, 17:43 UTCResolved - This incident has been resolved.May 11, 17:03 UTCUpdate - We are continuing to investigate this issue.May 11, 16:24 UTCUpdate - We are continuing to investigate this...
View ArticleDegraded Services - WhatsApp
May 17, 15:01 UTCResolved - This incident has been resolved.May 17, 14:39 UTCUpdate - We are continuing to investigate this issue.May 17, 13:37 UTCInvestigating - Observing performance degradation...
View ArticleDegradation in WhatsApp Webhook Endpoint.
Aug 3, 13:02 UTCResolved - This incident has been resolved.Aug 3, 12:10 UTCIdentified - The issue has been identified and a fix is being implemented.Aug 3, 11:48 UTCInvestigating - We are observing...
View ArticleTxtly updragation on RDS MySQL
Sep 5, 23:00 UTCCompleted - The scheduled maintenance has been completed.Sep 5, 22:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 5, 16:36...
View ArticleDegraded Services - Kaleyra.io
Oct 7, 10:05 UTCResolved - This incident has been resolved.Oct 7, 09:35 UTCUpdate - The tech team is monitoring the issue, and will share the updates in a while.Oct 7, 08:30 UTCMonitoring - A fix has...
View ArticleUnable to upload Media template both Image/Video in Kaleyra.io
Jan 10, 08:09 UTCResolved - This incident has been resolved.Jan 10, 07:55 UTCIdentified - Hi,We are experiencing issues in uploading Media templates (both Image/Video) in the IN & SG pod in...
View ArticleMajor disruptions: WhatsApp Cloud API.
Apr 3, 23:13 UTCResolved - The cloud API is reolved and all the numbers are online now in EU Pod.Apr 3, 19:22 UTCInvestigating - META is currently experiencing an outage impacting service on Cloud API...
View Article
